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FAQ - Frequently Asked Questions

Why book with us?

Peace of mind for your airport transfer services 
Free Waiting Time Free,Flight Monitoring 
Meet and Greet Service,An instant confirmation,Online Payment 
Our services are available from most major UK airports and Seaports.

What type of vehicles do you have?

We have access to a vast range of vehicles from saloon cars, MPV-5,MPV-8 and executive car which you can see on the front while making your booking.

How early do I need to book my car?

The earlier the better. However, 24 hours would be recommended. If you are making a last minute booking it is best to phone, If you make a online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.

Can I make a booking on the phone?

Yes you can make a booking on the phone our telephone number is 0208 561 2125 This is often the best method if you are making a last minute booking. Alternatively you could e-mail us. If you make a online or e-mail reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.

Can I make a booking if the party consists of more than thirteen passengers?

We can provide you a service with a combination of vehicles, please use the special quotation form and ensure that you include the number of passengers in your party and full details of your journey.

What if my flight is delayed? Will I be charged extra?

We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed.

What happens if my flight is cancelled?

Contact us as soon as possible on +44 208 561 2125, we will have monitored the flight and as a result we will not have send a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

How do I meet the driver?

Your driver will meet you in the arrivals area near the airport information desk. He will be holding a board with the  Airport Car UK logo and our web page impression. Your name and flight details will be hand written on this board. Wherever possible we will supply you with the name and mobile/cell phone number of your driver. The airport information desk is sign posted. The easiest way of finding the desk is to ask someone. You will find many drivers with greeting boards standing in various parts of the arrivals area your driver will be standing near the airport information desk.

Can you guarantee that your driver will be at the airport on time?

Though our drivers will make every effort to arrive on time,at times it is difficult to predict traffic and other situations outside of our control. These instances are very rare 99% of the time we are able to meet your as you exit arrivals


What is a PCO Licence?

Public Carriage License is a license which enables us to carry out private hire assignments as to the regulations set down by the British government

Do all your chauffeurs have licences?

All of our chauffeurs have PCO permits as well as all our vehicles